Terms & Conditions

Last updated: September 11, 2026

These Terms & Conditions apply to purchases made through nova-6. They explain the rules governing orders, payments, delivery, cancellations, returns, and refunds.

By placing an order through our website, you agree to these terms. These terms should be read together with our Refund & Return Policy, Shipping & Delivery Policy, Payment Policy, Privacy Policy, and other policies published on our website.

Nothing in these terms excludes, restricts, or limits any statutory consumer rights that cannot lawfully be excluded.

1. Store Information

This online store operates under the name nova-6 and is presented to customers as NOVA MODERN MARKET.

Email: support@nova-6.shop
Telephone: +44 7585 103081
Business address: 42-44 Springfield Road, Crawley, RH11 8AH, United Kingdom

2. Product Information

We make reasonable efforts to display product descriptions, features, specifications, prices, colours, and images accurately. Product images and colours may appear slightly different depending on your screen or device.

Product availability is not guaranteed. We may correct inaccurate information, update product details, or correct obvious errors where reasonably necessary.

3. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products. An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

Orders remain subject to payment authorization, product availability, address verification, fraud-prevention checks, and our acceptance.

We may refuse, limit, or cancel an order where reasonably necessary, including where:

• A product is unavailable or out of stock;
• There is an obvious price or product-information error;
• Payment cannot be authorized or verified;
• The order appears fraudulent or unauthorized;
• A published purchase limit has been exceeded;
• The delivery address is incomplete, invalid, or unsupported; or
• The order cannot legally or safely be fulfilled.

If we cancel an order after payment has been collected, we will refund the amount charged for the cancelled item or order to the original payment method.

4. Prices and Payment

Product prices, applicable taxes, and shipping charges will be displayed before you complete your purchase.

Payment must be made using one of the payment methods available at checkout. Payment availability may vary depending on your location, currency, device, card issuer, or payment provider.

If we discover an obvious pricing or product-information error before dispatch, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected item or order.

5. Customer Order Cancellations

5.1 Cancellation Before Dispatch

If you wish to cancel an order before dispatch, please contact us as soon as possible at support@nova-6.shop.

We will make reasonable efforts to stop the order. However, cancellation cannot be guaranteed once an order has entered processing, been packed, or been handed to the carrier.

5.2 Cancellation After Dispatch

Once an order has been dispatched, we may be unable to cancel or modify it while it is in transit. If you no longer want the order, you may receive it and request an eligible return under our Refund & Return Policy.

Please do not refuse delivery or send an item back without first receiving instructions from us.

6. Processing and Delivery

Orders are normally processed within 1–2 business days after payment authorization. Delivery after dispatch is normally estimated to take 2–4 business days.

Delivery dates and periods are estimates unless expressly stated otherwise. Delivery may be delayed by carrier disruption, weather, UK public holidays, customs procedures, address issues, failed delivery attempts, or events outside our reasonable control.

Complete shipping information is available in our Shipping & Delivery Policy.

7. Delivery Information

You are responsible for providing a complete and accurate recipient name, delivery address, email address, and telephone number.

Contact us immediately if you need to change an address. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Where permitted by law, reasonable redelivery or return-to-sender costs caused by incorrect customer-provided information, refusal of delivery, or failure to collect a parcel may be charged to the customer or deducted from an applicable refund.

8. Risk of Loss

For consumer orders, responsibility for the goods normally passes to you when they are delivered to you or to a person identified by you to receive them.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbours, reception areas, and any safe location shown in the carrier’s delivery record before contacting us.

9. Return Window

You may notify us of an eligible return within 14 calendar days from the date you receive your order.

You must contact us before the 14-day return period expires. After a return request is approved, the item must be sent back within the timeframe stated in our return instructions.

Requests made after the 14-day period may not be accepted unless the item is faulty or you are otherwise entitled to a remedy under applicable law.

10. Return Eligibility

Eligible reasons for a return include:

• The item arrived damaged;
• The item is defective or malfunctioning;
• You received the wrong item;
• The order is incomplete or parts are missing;
• The item is materially different from its description; or
• You changed your mind and the item satisfies our return conditions.

Returned items should generally:

• Be in the same condition in which they were received;
• Be unused, unworn, unwashed, and unaltered;
• Include original packaging, tags, labels, seals, accessories, parts, instructions, and documentation, where applicable;
• Include proof of purchase or the applicable order number; and
• Be returned according to our authorized return instructions.

Where permitted by law, we may reduce a refund if unnecessary customer handling has reduced the value of the item.

11. Change-of-Mind Returns

You may request an eligible change-of-mind return within 14 calendar days of receiving your order, provided the item meets our return conditions and is not excluded under Section 12.

• You are normally responsible for the return shipping cost;
• We do not charge a restocking fee for eligible returns;
• Standard outbound delivery charges will be refunded where required by applicable law;
• Premium delivery charges above the cost of our least expensive standard delivery option may not be refundable; and
• You remain responsible for the item until it reaches the authorized return destination.

12. Non-Returnable Items

Subject to applicable law, the following products cannot normally be returned for change-of-mind reasons:

• Personalized, custom-made, or made-to-order goods;
• Sealed goods unsuitable for return for health protection or hygiene reasons after the seal has been broken;
• Opened, worn, tried-on, used, or unsealed underwear, lingerie, swimwear, bodysuits, shapewear, and socks;
• Opened or unsealed cosmetics, fragrances, personal care products, and hygiene products;
• Perishable products or products that deteriorate rapidly;
• Gift cards, where permitted by law; and
• Final-sale products where the restriction was clearly disclosed before purchase.

These exclusions do not remove your legal rights if an item is damaged, defective, incorrect, incomplete, or not as described.

13. Faulty, Damaged or Incorrect Items

Please inspect your order promptly after delivery. If an item is damaged, defective, incorrect, incomplete, or materially not as described, contact us and provide:

• Your order number;
• The name of the affected item;
• A clear description of the problem;
• Photographs or video of the affected item, where possible; and
• Photographs of the packaging and shipping label, where applicable.

If the return is approved because of such an issue, nova-6 will cover the reasonable return shipping cost. We may provide a prepaid label or arrange courier collection.

Depending on the circumstances and applicable law, an appropriate remedy may include a refund, replacement, or repair.

14. How to Request a Return

1. Contact us at support@nova-6.shop or call +44 7585 103081.
2. Provide your order number, the affected item, and the reason for the return.
3. Provide photographs or video where applicable.
4. Allow 1–3 business days for us to review your request.
5. If approved, follow the return address and shipping instructions supplied by our Customer Support team.

Do not send an item back without receiving return authorization and instructions. Sending an item to an unauthorized location may delay the return and refund process.

15. Return Shipping Costs

• Return caused by our error: nova-6 will cover reasonable return shipping costs for an approved return involving a damaged, defective, incorrect, incomplete, or misdescribed item.
• Change-of-mind return: The customer is normally responsible for return shipping costs, except where applicable law provides otherwise.
• Cash-on-delivery return: We do not accept packages sent using a cash-on-delivery service unless agreed by us beforehand.

16. Return Inspection

After an authorized return reaches the return location, inspection normally takes 3–5 business days.

We will notify you whether the return has been accepted and provide information about the refund or other applicable remedy. Any refusal or deduction will be made only where permitted by law.

17. Refund Method and Timing

Approved refunds will normally be issued to the original payment method used at checkout.

After we process the refund, it will normally appear in your account within 7–14 business days. The exact timing depends on your bank, card issuer, or payment provider.

If more than 14 business days have passed since we confirmed processing of the refund, please contact support@nova-6.shop.

18. Reduced Refunds

Where permitted by law, a refund may be reduced if:

• The product was handled beyond what was necessary to inspect it;
• The product was used, worn, washed, altered, or damaged after delivery;
• Parts, accessories, labels, packaging, or documentation are missing; or
• The customer’s handling reduced the value of the product.

We will explain any applicable deduction when notifying you about the return.

19. Exchanges

We currently do not offer direct exchanges. If you require a different product, size, or colour, please return the original item if eligible and place a new order separately.

20. Acceptable Use

You must not use this website for unlawful, fraudulent, abusive, or unauthorized purposes. You must not interfere with the security or proper operation of the website or attempt to access restricted systems or data.

21. Intellectual Property

Website content, including text, graphics, logos, layout, and original media, is owned by or licensed to nova-6 and is protected by applicable intellectual property law.

Content may not be copied, reproduced, distributed, or used commercially without authorization, except where permitted by law.

22. Limitation of Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or consumer rights that cannot legally be excluded.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase.

23. Governing Law and Disputes

These terms are governed by the laws of England and Wales, without depriving consumers of mandatory protections available under the law of their country of residence.

Before beginning formal proceedings, please contact us so that we can try to resolve the matter.

24. Changes to These Terms

We may update these terms to reflect legal, operational, or business changes. The version in effect when your order was placed will generally apply to that order unless a change is required by law.

25. Contact Us

Store name: nova-6
Brand: NOVA MODERN MARKET
Email: support@nova-6.shop
Telephone: +44 7585 103081
Business address: 42-44 Springfield Road, Crawley, RH11 8AH, United Kingdom
Customer Support response time: Normally within 1–3 business days