NOVA MARKET

Contact

Contact Us

Thank you for visiting nova-6. If you have a question about a product, order, payment, delivery, return, or refund, our Customer Support team is here to help.

You can contact us using the contact form on this page, by email, or by telephone. To help us respond efficiently, please provide complete and accurate information with your inquiry.

Customer Support Contact Details

Store name: nova-6
Email: support@nova-6.shop
Telephone: +44 7585 103081
Business address: 35 Gladstone Park Gardens, London, NW2 6LA, United Kingdom

Customer Support Hours

Our Customer Support team operates during the following hours:

  • Monday to Friday: Business hours
  • Saturday, Sunday and public holidays: Closed

We normally respond to customer inquiries within 1–3 business days. Messages received during weekends or public holidays will normally be reviewed on the next business day.

Response times may be slightly longer during public holidays, major promotions, or other periods of unusually high demand.

Before Contacting Us

You may be able to find an immediate answer by reviewing:

  • The relevant product description and specifications;
  • Our Frequently Asked Questions page;
  • Our Shipping & Delivery Policy;
  • Our Refund & Return Policy;
  • Our Terms & Conditions; and
  • Your order confirmation or shipping confirmation email.

If you still need assistance, please contact us and we will be happy to help.

Questions About an Order

For questions about an existing order, please include the following information:

  • Your full name;
  • Your order number;
  • The email address used to place the order;
  • The name of the product concerned; and
  • A clear description of your question or issue.

Please do not include your complete credit or debit card number, card security code, account password, or other sensitive payment information in an email or contact form.

Damaged, Defective or Incorrect Items

If your order arrived damaged, defective, incomplete, incorrect, or materially different from its description, please include:

  • Your order number;
  • A description of the issue;
  • Clear photographs or video of the affected item;
  • Photographs of the outer packaging and shipping label; and
  • Photographs of all items received if part of the order is missing.

Please retain the product, original packaging, shipping label, and related materials until we have reviewed your request.

Shipping and Tracking Inquiries

If you are contacting us about shipping or delivery, please check the tracking link in your shipping confirmation first. Tracking information may take up to 48 hours after dispatch to become active in the carrier’s system.

If the estimated delivery period has passed or your tracking information has not updated for an unusual length of time, please contact us with your order number and tracking number.

Returns

To request a return, email support@nova-6.shop before sending the item anywhere. Please provide your order number, the item you wish to return, the reason for the return, and supporting photographs or video where applicable.

Do not send a return to our business address without first receiving return authorization and instructions. The authorized return destination may vary depending on the product and order. Unauthorized returns may cause processing delays.

Please review our Refund & Return Policy for complete information about eligibility, return shipping, inspections, and refund processing.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee a change or cancellation after an order has entered processing or been dispatched.

If You Have Not Received a Response

If you have not received a response within 3 business days, please:

  1. Check your spam, junk, or promotions folder;
  2. Confirm that you emailed the correct address;
  3. Add support@nova-6.shop to your safe-sender list; and
  4. Resend your message with your order number in the subject line, if applicable.

Business and Legal Correspondence

Business or legal correspondence may be sent to:

nova-6
35 Gladstone Park Gardens
London
NW2 6LA
United Kingdom

This is our business contact address. Please contact Customer Support before sending products, returns, or parcels to this address.

Contact Information

nova-6
Email: support@nova-6.shop
Telephone: +44 7585 103081
Address: 35 Gladstone Park Gardens, London, NW2 6LA, United Kingdom
Response time: Normally within 1–3 business days