Shipping policy

Shipping & Delivery Policy

Last updated: September 11, 2026

Welcome to nova-6. This Shipping & Delivery Policy explains our shipping destinations, order processing times, delivery estimates, tracking procedures, and how we handle delayed, damaged, lost, or undeliverable orders.

This policy applies to orders shipped to eligible delivery addresses within the United Kingdom. Available delivery options, shipping charges, and estimated delivery times will be displayed at checkout before you complete your purchase.

1. Shipping Destinations

We currently ship to eligible addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland, subject to carrier availability and any restrictions shown at checkout.

Some remote locations, restricted areas, military addresses, PO boxes, or locations that cannot be safely served by our delivery partners may not be supported by every shipping method.

If we are unable to deliver to the address provided, we will notify you as soon as reasonably possible. Where applicable, any payment collected for an undeliverable order will be refunded to the original payment method.

2. Shipping Costs and Free Shipping

Free shipping may be available for eligible orders under the offer or store rules displayed on our website and at checkout.

  • Any minimum order value or other condition for free shipping will be clearly displayed before purchase.
  • If an order does not qualify for free shipping, the applicable shipping charge will be shown at checkout.
  • No undisclosed shipping fee will be added after you complete your order.
  • Promotional shipping offers may be subject to product, destination, order-value, or time restrictions.

The total amount payable, including applicable shipping charges and any taxes collected by us, will be shown before you submit your order.

3. Order Processing Time

Orders are normally processed, packed, and prepared for dispatch within 1–2 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding UK public holidays. Orders placed during weekends or public holidays will normally begin processing on the next business day.

Processing may take longer during major promotions, seasonal periods, inventory checks, payment verification, or unusually high order volumes. If a significant delay occurs, we will make reasonable efforts to notify you.

Processing time is separate from delivery time. The delivery period begins after your order has been dispatched.

4. Estimated Delivery Time

After dispatch, delivery to eligible UK addresses is normally estimated to take 2–4 business days.

The estimated total time from placing an order to delivery is normally:

  • Order processing: 1–2 business days;
  • Delivery after dispatch: 2–4 business days.

These are estimates only and may vary depending on the delivery address, carrier capacity, product availability, seasonal demand, and other circumstances outside our reasonable control.

5. Delivery Estimates Are Not Guaranteed

Unless we expressly agree otherwise, all delivery dates and timeframes are estimates and are not guaranteed.

Delivery may be delayed by circumstances including:

  • Carrier congestion, disruption, or operational issues;
  • Severe weather or natural events;
  • UK public holidays, weekends, or peak shopping periods;
  • Incorrect or incomplete delivery information;
  • Payment verification or security checks;
  • Failed delivery attempts;
  • Transport disruption or service interruption; or
  • Other events outside our reasonable control.

We will make reasonable efforts to assist with material shipping delays. This section does not limit any consumer rights available under applicable UK law.

6. Order Confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

The order confirmation confirms that we have received your order. The order remains subject to payment authorization, product availability, address verification, and acceptance.

Please review your confirmation carefully and contact us promptly if any order or delivery information is incorrect.

7. Shipping Confirmation and Tracking

Once your order has been dispatched, we will normally send a shipping confirmation by email or SMS using the contact details provided at checkout.

The shipping confirmation may include:

  • The carrier’s name;
  • A tracking number;
  • A tracking link; and
  • The latest available delivery estimate.

Tracking information may take up to 48 hours after dispatch to become active in the carrier’s system. Temporary gaps between tracking updates do not necessarily mean that the parcel has stopped moving.

If your tracking information has not updated for an unusual period, please contact us at support@nova-6.shop.

8. Accurate Delivery Information

You are responsible for providing a complete and accurate delivery address, recipient name, email address, and telephone number at checkout.

Please check that your delivery details include:

  • House or building number;
  • Street name;
  • Flat, apartment, unit, or suite number, where applicable;
  • Town or city;
  • County, where applicable;
  • Postcode;
  • Recipient name; and
  • A valid email address and telephone number.

We are not responsible for delays caused by inaccurate or incomplete information supplied by the customer, except where applicable law requires otherwise.

9. Address Changes

If you need to change your delivery address, contact us immediately at support@nova-6.shop or call +44 7585 103081.

We will make reasonable efforts to update the address if the order has not entered processing or been dispatched. However, an address change cannot be guaranteed after an order has been placed.

Once an order has been dispatched, we may be unable to change or redirect it.

10. Delivery Attempts and Undeliverable Orders

The carrier may make one or more delivery attempts, leave the parcel in an appropriate safe place, deliver it to an authorized person, or provide instructions for redelivery or collection.

A parcel may be returned to the sender if:

  • The delivery address is incorrect or incomplete;
  • The recipient cannot be contacted;
  • The parcel is not collected within the carrier’s deadline;
  • Access to the delivery location is unavailable;
  • The recipient refuses delivery; or
  • The carrier has exhausted its permitted delivery attempts.

If an order is returned to the sender, please contact us. After the parcel is received and inspected, we will advise whether redelivery or a refund is available.

Where permitted by law, reasonable return-to-sender or redelivery costs caused by an incorrect customer-provided address, refusal of delivery, or failure to collect the parcel may be charged to the customer or deducted from an applicable refund.

If the delivery failure resulted from our error, we will not charge you for reasonable redelivery costs.

11. Packages Marked as Delivered

If the carrier marks your order as delivered but you cannot locate it, please:

  1. Confirm that the delivery address on your order is correct;
  2. Check around the delivery location and any designated safe place;
  3. Ask household members, neighbours, reception, or building staff;
  4. Review the carrier’s tracking page and delivery photograph, if available;
  5. Allow up to 24 hours after the delivery scan; and
  6. Contact the carrier and our Customer Support team if the parcel remains missing.

12. Lost or Delayed Packages

If your tracking information has not updated for an unusual period or the estimated delivery window has passed, contact us with your order number and tracking number.

We may ask the carrier to investigate the shipment. If the carrier confirms that the parcel was lost before delivery, we will provide an appropriate remedy, such as a replacement or refund, subject to product availability and applicable law.

13. Damaged Packages or Missing Items

Please inspect your package and its contents as soon as reasonably possible after delivery.

If your parcel arrives damaged, an item is missing, or you receive the wrong item, please contact us promptly and, where possible, within 48 hours of delivery.

Please provide:

  • Your order number;
  • A description of the problem;
  • Photographs of the outer packaging and shipping label;
  • Photographs or video of the damaged or incorrect item; and
  • Photographs of all items received if something is missing.

Please retain the item, packaging, shipping label, and packing materials while we review the issue.

Reporting within 48 hours helps us investigate the matter quickly. This requested reporting period does not remove any statutory rights you may have concerning damaged, defective, incorrect, or missing goods.

14. Returns and Refunds

Returns and refunds are handled according to our Refund & Return Policy.

Eligible returns may generally be requested within 14 calendar days from the date you receive your order.

  • For damaged, defective, incorrect, incomplete, or misdescribed items, nova-6 will cover the reasonable return shipping cost after approval.
  • For eligible change-of-mind returns, the customer is normally responsible for the return shipping cost.
  • Original delivery charges will be refunded where required by applicable law.
  • Premium or express delivery charges above the cost of the least expensive standard delivery option may not be refundable.

15. Customs, Duties and Additional Charges

Orders delivered within the United Kingdom normally do not involve international customs clearance. However, certain destinations or special delivery arrangements may be subject to additional charges or restrictions.

If any third-party charge is applicable, it will be disclosed where reasonably possible before purchase or communicated by the relevant authority or delivery provider.

16. Customer Support

Our Customer Support team normally responds to shipping, tracking, and delivery inquiries within 1–3 business days.

Customer Support operates Monday through Friday, excluding UK public holidays. Messages received during weekends or public holidays will normally be reviewed on the next business day.

17. Contact Us

If you have questions about shipping or delivery, please contact us:

Store name: nova-6
Brand: NOVA MODERN MARKET
Email: support@nova-6.shop
Telephone: +44 7585 103081
Business address: 42-44 Springfield Road, Crawley, RH11 8AH, United Kingdom
Customer Support response time: Normally within 1–3 business days