Shipping & Delivery Policy

Last updated: September 10, 2026

Welcome to nova-6. This Shipping & Delivery Policy explains our order processing times, shipping costs, estimated delivery times, tracking procedures, and how we handle delayed, lost, damaged, or undeliverable orders.

This policy applies to orders shipped to eligible addresses within the United States. Available shipping options and final charges will be displayed at checkout before you place your order.

1. Shipping Destinations

We currently ship to eligible delivery addresses within the United States. Shipping availability is determined by the destination entered at checkout.

Certain remote locations, military addresses, PO boxes, US territories, or restricted regions may not be supported by every carrier or shipping method. If we cannot deliver to your address, you will be notified and any payment collected for the affected order will be refunded to the original payment method.

2. Shipping Costs and Free Shipping

Free shipping may be available for qualifying orders under the offer or store rules displayed on our website and at checkout.

• Any minimum order value or other requirement for free shipping will be clearly displayed before purchase.
• If an order does not qualify for free shipping, the applicable shipping charge will be shown at checkout.
• No undisclosed shipping fee will be added after you complete your purchase.
• Promotional free-shipping offers may be subject to destination, product, order-value, or time restrictions.

The total amount payable, including applicable shipping charges and taxes collected by us, will be displayed before you submit your order.

3. Order Processing Time

Orders are normally processed and prepared for dispatch within 1–2 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding applicable public holidays. Orders placed after the applicable daily cut-off time, on a weekend, or on a public holiday will normally begin processing on the next business day.

Processing may take longer during major promotions, peak shopping periods, holidays, inventory checks, payment verification, or other periods of unusually high demand. If a significant processing delay occurs, we will make reasonable efforts to notify you.

Processing time is separate from delivery time. The estimated delivery period begins after the order has been dispatched.

4. Estimated Delivery Time

Once dispatched, orders are normally estimated to arrive within 2–4 business days.

The estimated total time from placing an order to delivery is therefore normally:

• Processing: 1–2 business days; plus
• Delivery after dispatch: 2–4 business days.

Estimated delivery times may vary depending on the destination, carrier capacity, product availability, seasonal demand, and circumstances outside our reasonable control.

Any delivery estimate shown on a product page, at checkout, in an order confirmation, or in a shipping confirmation should be read together with this policy.

5. Delivery Estimates Are Not Guaranteed

Unless we expressly agree otherwise, all delivery dates and timeframes are estimates and are not guaranteed.

Delivery may be delayed by circumstances including:

• Carrier congestion, disruption, or operational issues;
• Severe weather or natural events;
• Public holidays, weekends, or peak shopping periods;
• Incorrect, incomplete, or inaccessible delivery addresses;
• Payment verification or fraud-prevention checks;
• Customs or security inspections, where applicable;
• Failed delivery attempts;
• Transport disruption or service interruption; or
• Other events outside our reasonable control.

We will make reasonable efforts to help resolve material shipping delays. This section does not limit any consumer rights available under applicable law.

6. Order Confirmation

After you place an order, you should receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges that we have received your order. Your order remains subject to payment authorization, product availability, address verification, and acceptance.

Please review the confirmation carefully and contact us promptly if any information is incorrect.

7. Shipping Confirmation and Tracking

Once your order has been dispatched, we will normally send a shipping confirmation by email or SMS using the contact information supplied at checkout.

The shipping confirmation may include:

• The carrier’s name;
• A tracking number;
• A tracking link; and
• The latest estimated delivery information.

Tracking information may take up to 48 hours after dispatch to become active in the carrier’s system. Temporary gaps between tracking updates do not necessarily mean that the parcel has stopped moving.

If your tracking information has not updated for an extended period, please contact us at support@nova-6.shop.

8. Split Shipments

Items from the same order may occasionally be shipped separately due to product availability, package size, warehouse allocation, or carrier requirements.

If your order is divided into multiple shipments, you may receive separate tracking numbers and packages. You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

9. Accurate Delivery Information

You are responsible for providing an accurate and complete delivery address, recipient name, email address, and valid telephone number at checkout.

Please check that your delivery information includes, where applicable:

• The correct house or building number;
• Street name;
• Apartment, unit, or suite number;
• City, state, and ZIP code;
• Recipient name; and
• A valid telephone number and email address.

We are not responsible for delays caused by inaccurate or incomplete information supplied by the customer, except to the extent required by applicable law.

10. Address Changes

If you need to change your delivery address, contact us immediately at support@nova-6.shop or call +44 7585 103081.

We will make reasonable efforts to update the address if the order has not entered processing or been dispatched. However, we cannot guarantee an address change after an order has been placed.

Once an order has been dispatched, an address change may not be possible. For security reasons, we may need to cancel an unshipped order and ask you to place a new order using the correct address.

11. Delivery Attempts and Undeliverable Orders

The carrier may make one or more delivery attempts, leave the package in an appropriate safe location, deliver it to an authorized person, or provide instructions for redelivery or collection.

A package may be returned to the sender if:

• The delivery address is incorrect or incomplete;
• The recipient cannot be contacted;
• The recipient does not collect the package within the carrier’s deadline;
• Access to the delivery location is unavailable;
• The recipient refuses delivery; or
• The carrier exhausts its permitted delivery attempts.

If an order is returned to the sender, please contact us. After the parcel is received and inspected, we will advise whether redelivery or a refund is available.

Where permitted by law, reasonable return-to-sender or redelivery costs caused by an incorrect customer-provided address, refusal of delivery, or failure to collect the package may be charged to the customer or deducted from the refund. We will disclose any applicable charge before arranging redelivery or processing a deduction.

If the delivery failure resulted from our error, we will not charge you for reasonable redelivery costs.

12. Packages Marked as Delivered

If the carrier marks your order as delivered but you cannot locate it, please:

1. Confirm that the delivery address on your order is correct;
2. Check around the delivery location and any designated safe place;
3. Ask household members, neighbours, building staff, or reception;
4. Review the carrier’s tracking page and delivery photograph, if available;
5. Allow up to 24 hours, as some carriers scan parcels shortly before delivery; and
6. Contact the carrier and our Customer Support team if the parcel remains missing.

Please report the issue promptly so that we can review the tracking information and assist with a carrier investigation where appropriate.

13. Lost or Significantly Delayed Packages

A parcel may not be considered lost until the carrier’s investigation or applicable waiting period has been completed.

If your tracking has not updated for an unusual period or the estimated delivery window has passed, contact us with your order number. We may ask the carrier to investigate the shipment.

If the carrier confirms that the parcel was lost before delivery, we will provide an appropriate remedy, such as a replacement or refund, subject to availability and applicable law.

14. Damaged Packages or Missing Items

Please inspect your package and its contents as soon as reasonably possible after delivery.

If the parcel arrives damaged, an item is missing, or you receive the wrong item, please contact us promptly and, where possible, within 48 hours of delivery.

Please provide:

• Your order number;
• A description of the problem;
• Clear photographs of the outer packaging and shipping label;
• Photographs or video of the damaged or incorrect item; and
• Photographs of all items received, if something is missing.

Please retain the item, packaging, labels, and packing materials while we review the issue, as the carrier may require them for an investigation.

Reporting within 48 hours helps us investigate the issue quickly. This requested reporting period does not remove any statutory rights you may have for damaged, defective, incorrect, or missing goods.

15. Customs Duties and Import Charges

Where an order is shipped internationally or crosses a customs border, it may be subject to import duties, taxes, brokerage fees, or customs processing charges.

Unless checkout expressly states that these charges are included, the recipient is responsible for charges imposed by the destination country or local authority. We do not control these charges and cannot predict their amount.

Any known taxes or charges collected directly by nova-6 will be displayed at checkout before the order is submitted.

16. Order Cancellations After Dispatch

Once an order has been dispatched, we may be unable to cancel or redirect it while it is in transit.

If you no longer want the order, please receive the parcel and then request a return in accordance with our Refund & Return Policy. Do not return an item without first obtaining return instructions from us.

17. Returns and Refunds

Shipping-related return and refund requests are handled in accordance with our Refund & Return Policy.

• Approved returns caused by a damaged, defective, incorrect, incomplete, or misdescribed item will not require the customer to pay reasonable return shipping costs.
• For eligible change-of-mind returns, the customer is normally responsible for return shipping costs.
• Original delivery charges will be refunded where required by applicable law.
• Premium or expedited delivery charges above the cost of the least expensive standard delivery option may not be refundable.

18. Customer Support

Our Customer Support team normally responds to shipping inquiries, order updates, and delivery issues within 1–3 business days.

Customer Support operates Monday through Friday, excluding applicable public holidays. Messages received on weekends or public holidays will normally be reviewed on the next business day.

Response times may be longer during peak periods, but we will make reasonable efforts to respond as soon as possible.

19. Contact Us

If you have any questions about processing, shipping, tracking, or delivery, please contact us:

Store name: nova-6
Email: support@nova-6.shop
Telephone: +44 7585 103081
Business address: 35 Gladstone Park Gardens, London, NW2 6LA, United Kingdom
Customer Support response time: Normally within 1–3 business days